HORRIBLE SERVICE

Absolutely horrible experience. They must deliver my FNB card, the delivery guy tells me cannot give my card if ALL my birth names are not on the proof of address. Where have you ever heard of that!!!!! If someone has 4 names and a surname how do you put it all on a delivery address. To top it all if you call the Bloemfontein Branch you do not get through, no one answers but yet their drivers have an attitude! So now my card us being held ransom, my own card!!!!! He sits in front of me and sees it is me but refuses to give me my own card. Now he decides he can deliver it another day, then what is the point of making an appointment for a specific date and time if they can decide when they will deliver again. So now I must phone and contact my suppliers to change their systems because DSV will not change theirs. ABSOLUTELY PATHETIC