Horrible Service by DSV

I have never had luck with this company and I am beginning to hate all the retails shops that use this company services. Last year I could not get the items they were meant to deliver and debit orders went off for the stuff that I have not even received. I had to go through the process of cancelling the services with the supplier and fight to get my money back.

Last week (25 May) I bought an item from Makro MAK*** with tracking X007T***2. I got a message saying my item will be delivered on 01 June before 5pm. I waited and only after 5pm I saw a missed call from an unknown number and when I called back it was this DSV nonsense and they told me they were in my street to deliver the item and have left. I mean really now? the gate was not even locked and they could have called the other number if they were serious, nevertheless they promised to deliver my stuff the next morning. As I type this it is after 5pm and still waiting but the funny thing is that Makro told me that the item has been delivered and the order is completed. When I call Makro, after holding on for 25 minutes, I am told that no one knows what is wrong and where my order is!