Horrible Service

I had an absolutely terrible experience with DSV's delivery service. The whole ordeal began when they showed up on a Monday morning to deliver my parcel without prior notification or an appointment. I informed the driver that I was in Durban and asked him to come back the next afternoon, since I would be leaving Durban in the morning. However, the next day, the driver arrived at 9 am while I was still on my way. Despite calling in to set up an appointment between 8 and 10, the driver called me at 10:07, and when I told him I was 2 minutes away, he just said "Okay" and hung up. When I arrived, he was no longer answering my calls. I then called the call centre and spoke to Portia for a frustrating 39 minutes, during which she put me on hold for a very long time before abruptly dropping the call. I had initially called on Wednesday to confirm the booking and to ensure the driver would call when he was on the way, but it seems that request was ignored. The service was absolutely pathetic, with drivers displaying a bad attitude and lacking professional communication skills. Nondumiso, the delivery guy, couldn't wait for 2 minutes despite being late for the delivery and failing to notify me that he was on his way. Overall, my experience with DSV was highly disappointing and frustrating. Their lack of communication, unprofessionalism, and disregard for customer convenience were simply unacceptable. I would not recommend their services to anyone.