Horrible service!

Asked for my MTN parcel to be scheduled for 15:00 today as my flight was only landing at 13:30. The lady who called confirmed that the driver will arrive at 15:00 or afterwards, driver arrived at 12:30 and my phone was obviously off because I was travelling, my sister told me when I landed that they came to deliver and left with my parcel because I was not around. Called the call center and asked them to tell the driver to deliver my parcel as I have landed but I was told that they are “struggling” to get hold of him and advised that they will track the vehicle and call me back. 2 hours later I called back as nobody called me and was told the same story, I asked to speak to the team leader on shift and was told she’s not at her desk. She called back after 20 minutes and told me she’s escalating to deliveries department and would come back to me and make sure that my parcel is delivered by 17:00. None of that happened and I specifically told her that if I don’t get it today I no longer want it as I came back for it today and scheduled it for 3pm for a reason. They definitely don’t care about their customers and they don’t understand the inconvenience caused by all of this!