BK
Bongani K
1 reviews | Active since Aug 2024
16 Aug 2024, 11:09
Horrible. Not delivering. Useless
They made an appointment to deliver my parcel from MTN. I asked for a 15:00 appointment but the insisted that the driver will only be in my area between 10:00 and 14:00.
15/08/2024 I took a day off from work to receive the parcel as I work underground.
16/08/2024 I have not received my parcel. After numerous follow ups it reflects Delivery Failed on their system and it does not say why.
Now I am waiting for their consultants to call me back.
I don't know what's what.
They are useless
Helpful (0)
Replies (5)0
Replies (5)
DSV Road's replyOfficial
16 Aug 2024, 11:37Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply16 Aug 2024, 11:37
Official
Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
BK
Bongani K's updateReviewer Update
16 Aug 2024, 15:22You have excellent Staff, friendly and accommodatibe but working on a bad non working system.
BK
Bongani K's update16 Aug 2024, 15:22
Reviewer Update
You have excellent Staff, friendly and accommodatibe but working on a bad non working system.
BK
Bongani K's updateReviewer Update
16 Aug 2024, 15:23I need my parcel today
BK
Bongani K's update16 Aug 2024, 15:23
Reviewer Update
I need my parcel today
BK
Bongani K's updateReviewer Update
16 Aug 2024, 15:23How short is shortly coz I have not yet received any correspondence
BK
Bongani K's update16 Aug 2024, 15:23
Reviewer Update
How short is shortly coz I have not yet received any correspondence
DSV Road's replyOfficial
19 Aug 2024, 10:55 Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply19 Aug 2024, 10:55
Official
Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management