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Angelique N
1 reviews | Active since Aug 2018
12 Jan 2023, 11:38
HORRIBLE CUSTOMER SERVICE!
I have never had a worse experience with a courier company. We received the initial email that the parcel is out for delivery on 9 December 2022. The parcel was delivered after 20h00 on 11 January 2023. After countless follow up calls and emails they finally figured out that the person who entered the delivery address on their side translated the delivery address (street name is Church Street, they had it as Kerk Straat) to Afrikaans; resulting in them trying to deliver a parcel to an address that doesn't even exist. Absolutely pathetic how their customer service department cannot give any feedback other than "I have sent an email to Operations to assist." 100% WOULD NOT RECOMMEND. EVER.
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Replies (2)
DSV Road's replyOfficial
12 Jan 2023, 11:59Good day Angelique,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
DSV Road's reply12 Jan 2023, 11:59
Official
Good day Angelique,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
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Angelique N's updateReviewer Update
12 Jan 2023, 12:53The query is resolved; delivery took place yesterday after 20h00 at the correct address. What can anyone possibly do about the situation now?
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Angelique N's update12 Jan 2023, 12:53
Reviewer Update
The query is resolved; delivery took place yesterday after 20h00 at the correct address. What can anyone possibly do about the situation now?