1 reviews | Active since Sept 2017
Horrible courier company
Following my recent post, I still do not have my phone at 1.30pm.I spoke to an agen in the morning and she told me " I will make sure You get your phone by 2pm". I called at 1pm, I asked for that same agent and she has no clue what I was talking about. She tells me the driver was at my place in the morning with A SIM card only but no phone so he returned, and she told me I must enquire with MTN again. She puts me through to the drIver only to find out the drIver was actually delivering for another person. I try calling the call Centre was closed already at 1.30pm! It seems I am not the only one complaining about this company
Good day Shaaista,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Good day Shaaista,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Good Day,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Good Day,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management