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Martin P

1 reviews | Active since Jul 2025

28 Jul 2025, 14:36

Highly disappointed with these people

***. ordered MTN card were promised delivery on the 24th of July. Phoned on the 25th of July - they could not give me a reason why the card was not delivered. Meghan came back and confirmed delivery for the 28th between 8 and 10 this morning. Phoned them at 13h00 and after they have spoken to their driver (Lucky) - told me that he could not do the delivery due to delivery instructions being wrong. Requested me to follow up with MTN, which I did. Question - why did nobody told me about the delivery problem on Friday? And why could they gain access on friday to my delivery instructions with my id and not today? And would they have contacted me today if I did not call and follow up? Let see if they will respond to this - I don’t think so. Left my details for Justin (manager)to phone me back….

0
Replies (2)
DSV Road
DSV Road's reply28 Jul 2025, 14:46
Official
Good day , We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.  They will be contacting you shortly to resolve your delivery query or attend to your query requirements.  Kind Regards, DSV Management 
MP
Martin P's update29 Jul 2025, 10:38
Reviewer Update
Again, delivery was cancelled for this morning, after some great help from Chartreuse and the lady that phoned me yesterday in regards to my review posted here. I had to phone again this morning and was told that the details on the package is wrong. That’s it…not how we are going to fix this etc. I asked what was required of me, to escalate this matter. I was told that no delivery was scheduled for now…eish frustrating