JA
Jacques A
1 reviews | Active since Feb 2012
26 Mar 2024, 11:49
Hi Thank you for the reply however I would like to know what has changed there with the process as I am seriously considering not Using DSV again
Hi Thank you for the reply however I would like to know what has changed there with the process as I am seriously considering not Using DSV again. The last 2 times we delivered a parcel in the nearest locker after the driver collects the parcel there is absolutely no tracking information for a week when the parcel is just supposed to be delivered 10 kilometers from here. So what has changed? Is the driver or some new issue or system?
Helpful (0)
Replies (1)0
Replies (1)
DSV Road's replyOfficial
26 Mar 2024, 12:18Good day Jacques,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
DSV Road's reply26 Mar 2024, 12:18
Official
Good day Jacques,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management