DW
Danette W

1 reviews | Active since Nov 2011

08 Feb 2018, 16:54

Handed NB documentation to a stranger - Not surprised at all these complaints!

I am not surprised at all to see the very negative comments and accusations of lost deliveries. Toyota Financial Services say they trusted you to deliver very important documentation to me a while back. I never received it! Upon investigation it was made clear that your driver handed it to some stranger and allowed them to sign for it with no authority from me! I am now being forced to pay R 415 for a duplicate copy to be sent to me?! This is OUTRAGEOUS!!! You should be penalised for such activity! Shocking!!!!

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Replies (1)
DSV Road
DSV Road's reply09 Feb 2018, 09:33
Official

Good day,

Please accept our sincere apologies for your experience with DSV and also for the inconvenienced we have caused you.

Please will you provide us with your contact details including your tracking number on this email address *** so we can be able to assist you as soon as possible.

Kind regards,

DSV Management