1 reviews | Active since Mar 2017
Great service from MTN - BAD service from DSV
Really disappointed in DSVs service. Received SMSs from them on 7 March that someone will contact me soon for delivery. They received my MTN upgrade on 07/03. Ony got the call after 14:00 on Saturday.
Danell, the very efficient call centre agent I worked through at MTN said that my phone will reach me by 12/03...but DSV could apparently only fit in a delivery in Midrand on 15/03 - a whole week after they received my handset??? How is this possible. The DSV call agent was extremely dismissive and not very friendly. I don't live in the bundus ... why is delivery so late? I feel it's impossible for a company like DSV to be SO overbooked.
Hope to have my phone and a reply soon.
Regards, Mia
Good day Mia,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Good day Mia,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Good Day,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Good Day,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management