Globeflight incompetency

This complaint is about your new sister company called Globeflight. We want DSV to know the level of unprofessionalism, disrespect, lack of communication and inability to solve problems even from senior management. Eddiie Meyer the CEO of Globeflight has told us and his employees that they should no longer do business with us simply because we questioned their employee concerning our delivery. This is after they failed to give us a report concerning 2 items on 2 conservative Fridays that were not delivered.

They struggle to even provide proper invoices, one needs to beg them after payment .they do not even read emails when you request things they just rush into responding with inaccurate information. The left hand does not know what the right hand is doing.

There seems to be a frustration in that Germiston office that people are taking out on clients ,Eddie Meyer went all emotional about a professional issue that he was suppose to instruct his employees .

We are writing this review so that you can know the type of staff members that you are taking on. The names of the people involved are Nompumelelo Sophangiso(customer service),Nelly Mashava(Customer service),Rodgers and Eddi Meyer.

Why do all deliveries fail on Fridays? the first was on the 13th of August,Second was on the 20th of August 2021 and again today.in all these incidences one of them shouts .1. Nompumelelo said Ärg nxa i dont work night shift"'2. Nelly was asked if there's no other route that the driver can use and she shouted'" WHAT OTHER ROUTE "instead of politely responding .Today i asked Mulondi Dzebu about the POD at 11 AM and he responded by saying the document had a wrong address yet it was correct therefore it was not delivered. When i was seeking more clarity Eddie Meyer responded by saying Globeflight must stop doing any business with our company.