PS
PAUL S
1 reviews | Active since Oct 2010
06 Mar 2015, 15:27
Getting nowhere with UTI
UTI called me to advise that thye would drop of my Virgin Money cards and i need to have the following docs for them on delivery, Copy of ID, Rates and pay slip. Nothing was mentioned to me that I must have a copy of an email confirming delivery of rates bill becasue I receive my rates bill via email. So they refused to give me my Virgin Money Cards. I will never use UTI ever in my life, and you might as well advise Virgin money that they can cancel the cards and the application.
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DSV Road's replyOfficial
09 Mar 2015, 16:26Hello p660531,
Dear client,
Thank you for notifying us about your recent experience with UTi Mounties.
We are mandated by the Bank to collect documents as required by the Financial Intelligence Centre Act (FICA) with strict specifications and are unable to make delivery unless the documents provided to us comply with these laws.
We have listened to the call and will make amendments to ensure that the FICA requirements are clearly communicated.
Card was successfully delivered to you on the 6th March 2015.
Please accept our apologies for the inconvenience experienced.
Regards,
UTi Management
Dear client,
Thank you for notifying us about your recent experience with UTi Mounties.
We are mandated by the Bank to collect documents as required by the Financial Intelligence Centre Act (FICA) with strict specifications and are unable to make delivery unless the documents provided to us comply with these laws.
We have listened to the call and will make amendments to ensure that the FICA requirements are clearly communicated.
Card was successfully delivered to you on the 6th March 2015.
Please accept our apologies for the inconvenience experienced.
Regards,
UTi Management
Best regards,
DSV Road's reply09 Mar 2015, 16:26
Official
Hello p660531,
Dear client,
Thank you for notifying us about your recent experience with UTi Mounties.
We are mandated by the Bank to collect documents as required by the Financial Intelligence Centre Act (FICA) with strict specifications and are unable to make delivery unless the documents provided to us comply with these laws.
We have listened to the call and will make amendments to ensure that the FICA requirements are clearly communicated.
Card was successfully delivered to you on the 6th March 2015.
Please accept our apologies for the inconvenience experienced.
Regards,
UTi Management
Dear client,
Thank you for notifying us about your recent experience with UTi Mounties.
We are mandated by the Bank to collect documents as required by the Financial Intelligence Centre Act (FICA) with strict specifications and are unable to make delivery unless the documents provided to us comply with these laws.
We have listened to the call and will make amendments to ensure that the FICA requirements are clearly communicated.
Card was successfully delivered to you on the 6th March 2015.
Please accept our apologies for the inconvenience experienced.
Regards,
UTi Management
Best regards,