ZL
Zanoni L
1 reviews | Active since Feb 2020
26 Aug 2022, 14:23
Fundamental flaw in the process
My contract upgraded. Upon delivery, DSV couldn't authenticate my fingerprints. They insisted MTN had to initiate an OTP delivery. MTN says DSV must resolve it.... ?
SURELY there is a plan B for every step in the process? So, how do I get my phone now?
Helpful (0)
Replies (4)0
Replies (4)
DSV Road's replyOfficial
26 Aug 2022, 16:04Good day Zanoni Labuschagne, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply26 Aug 2022, 16:04
Official
Good day Zanoni Labuschagne, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
ZL
Zanoni L's updateReviewer Update
26 Aug 2022, 16:36Thank you, I will await their reply.
ZL
Zanoni L's update26 Aug 2022, 16:36
Reviewer Update
Thank you, I will await their reply.
ZL
Zanoni L's updateReviewer Update
31 Aug 2022, 22:01Thank you to Thando, wo followed up frequently. In the end another delivery person came out with my package. Unfortunately, the device didn't authenticate initially, but after about 15 minutes, it worked. If I can make two suggestions: 1. Get a "Plan B", and 2. get better equipment.
But props to Thando for salvaging this, thank you very much!!
But props to Thando for salvaging this, thank you very much!!
ZL
Zanoni L's update31 Aug 2022, 22:01
Reviewer Update
Thank you to Thando, wo followed up frequently. In the end another delivery person came out with my package. Unfortunately, the device didn't authenticate initially, but after about 15 minutes, it worked. If I can make two suggestions: 1. Get a "Plan B", and 2. get better equipment.
But props to Thando for salvaging this, thank you very much!!
But props to Thando for salvaging this, thank you very much!!
DSV Road's replyOfficial
01 Sept 2022, 07:16Dear Zanoni,
Thank you for your positive feedback.
We are glad that we were able to come through for you.
Kind regards,
DSV Management
Thank you for your positive feedback.
We are glad that we were able to come through for you.
Kind regards,
DSV Management
DSV Road's reply01 Sept 2022, 07:16
Official
Dear Zanoni,
Thank you for your positive feedback.
We are glad that we were able to come through for you.
Kind regards,
DSV Management
Thank you for your positive feedback.
We are glad that we were able to come through for you.
Kind regards,
DSV Management