MW
MARGARET W
1 reviews | Active since Jan 2019
11 Jan 2019, 11:44
FRUSTRATING
The most frustrating company to deal with. Nobody comes back with answers.
Helpful (0)
Replies (3)0
Replies (3)
DSV Road's replyOfficial
11 Jan 2019, 12:58 Good day Margaret,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
DSV Road's reply11 Jan 2019, 12:58
Official
Good day Margaret,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
MW
MARGARET W's updateReviewer Update
11 Jan 2019, 13:23I have been calling the PE office all week. I received a call from a DSV Driver on 2 January 2019 to tell me my ABSA Credit Card would be delivered that day. I told him I was away until 7 January 2019. I then received a message on my phone to say delivery would be 7 January - that never happened and again on 8 January. I call and was told the card had been returned to ABSA. Really!!!
MW
MARGARET W's update11 Jan 2019, 13:23
Reviewer Update
I have been calling the PE office all week. I received a call from a DSV Driver on 2 January 2019 to tell me my ABSA Credit Card would be delivered that day. I told him I was away until 7 January 2019. I then received a message on my phone to say delivery would be 7 January - that never happened and again on 8 January. I call and was told the card had been returned to ABSA. Really!!!
DSV Road's replyOfficial
14 Jan 2019, 11:58Good Day Margaret, Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management
We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management
DSV Road's reply14 Jan 2019, 11:58
Official
Good Day Margaret, Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management
We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management