1 reviews | Active since Jul 2019
Frastrating courier service
The disbelief. One can not book a collection through dsv, you can only use clientzone. Was told by representative that since my clientzone has not been used since November it has been deactivated. I assume they want us to always use the clientzone platform even if we do not need to. Was assisted by a lady who was honest enough to say she doesn't know why can't I log in even though I have recieved confirmation from dsv my username is activated at 15h45 yesterday. She continued to say she will get someone to assist and call back but till now no one has called.
It is so disappointing that a big company like DSV can be like this on client services. Even in these times, DSV wants clients to print out waybills themselves to give to the driver.
It has been so so frustrating.
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Since re-register on Thursday 29 April. I recieved 3 emails confirming my user is activated, surprisingly that was not true.
My concern is I was not contacted when they were about to deactivate my user (after I used it in January 2021). This clearly means I must log in every month to keep the user active, I'm not sure.
I have been waiting from DSV IT Department to sort out this matter since re-registering.
This has been so dissapointing.
Since re-register on Thursday 29 April. I recieved 3 emails confirming my user is activated, surprisingly that was not true.
My concern is I was not contacted when they were about to deactivate my user (after I used it in January 2021). This clearly means I must log in every month to keep the user active, I'm not sure.
I have been waiting from DSV IT Department to sort out this matter since re-registering.
This has been so dissapointing.