AG
Amaze G

1 reviews | Active since Jun 2019

12 Jun 2019, 08:55

FRADULENT DSV DELIVERY COMPANY

DSV are contracted by FNB to courier new bank cards. My card was delivered on Wednesday 5 June and on Friday 7 June I had 2 suspicious transactions on my old expiring card at 2 different stores amounts of R3800. I reported the ***** and only to find out that 3 of my colleagues had the same issue when their cards were delivered ********** transactions transpired on their accounts as well coincidence I think not!!

Fast forward to Tuesday 11 June a consultant from DSV calls me and asks me (sounded like a command demand) to send her my work permit to her email as it picked up on the system that I had to update it, to which I responded I have been to the bank this morning (thank God for that) and they did not ask to update my details as I did so a year ago to which Julie responds that is fine then never mind and hangs up. I called FNB *****line to check if DSV has the right to do this and they said they are not someone was trying to phish!

LONG STORY IN SHORT DSV YOU HAVE CON MEN OR WOMEN WORKING FOR YOU please check your staff..FNB you need to move away from DSV as a courier service if they will try and de***** your clients in this way. VERRRY DISTURBED AND PERTUBED BY THIS!!

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Replies (2)
DSV Road
DSV Road's reply12 Jun 2019, 10:37
Official
Good day Amaze 
Thank you for bringing this to our attention. Please allow us to apologise for the experience you had with our Contact Centre, DSV in no way condones ********** or other inappropriate behaviour.  We have escalated this to our Management team to ensure this is attended to as soon as possible 

Kind Regards,
DSV Management
DSV Road
DSV Road's reply14 Jun 2019, 09:28
Official
Good day Amaze,

DSV is duly authorized to ask for the mentioned document and have referred the matter to our client. Upon investigation the ********** transactions on your card are not related to DSV delivery. 
Kind Regards,
DSV Management