BM
Brandon M
1 reviews | Active since Feb 2022
12 Sept 2022, 12:52
FNB should find another delivery partner because the service here is appalling!
Ordered FNB card and specifically entered my Work address as a delivery address. They sent message to confirm my delivery address which was my work address. 4 days later the driver calls me to tell me he is at my residential address. I ask him to check with his operations manager and deliver to the right address. Never got back to me. I called their call center and I was on hold for 20 good minutes .No agent in sight! Then I was instructed to leave my number for a call back. Not even 1 agent called me . Terrible terrible service.
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DSV Road's replyOfficial
12 Sept 2022, 13:00Good day Brandon Moyo, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management.
DSV Road's reply12 Sept 2022, 13:00
Official
Good day Brandon Moyo, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management.