NS
Nthateng S
1 reviews | Active since Aug 2012
23 Aug 2019, 21:54
FNB CARD STILL NOT DELIVERED
This has to be the worst courier service I've experienced.
I was supposed to get my FNB card delivered sometime this week and I'm annoyed because I still don't have my card.
-Your costumer service is a joke. The agent I spoke to couldn't commit or confirm a date of delivery. So there's a delivery window of 5 days, which is seriously ridiculous for a courier company. -Call center is a joke, I had to hold on for at least 30mins before getting assisted. -I don't have my card and there is no update what so ever from DSV regarding this.
Do me a favor and just deliver my card to FNB Trade Route Mall, id rather make a trip to the mall and get it from the bank than have to deal with this kind of service.
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DSV Road's replyOfficial
26 Aug 2019, 08:15Good day Nthateng, Thank you for bringing this to our attention, we apologise for the inconveniences caused. We have escalated this matter to the relevant department, they will be in contact with you as soon as possible.
Kind Regards,
DSV Management
Kind Regards,
DSV Management
DSV Road's reply26 Aug 2019, 08:15
Official
Good day Nthateng, Thank you for bringing this to our attention, we apologise for the inconveniences caused. We have escalated this matter to the relevant department, they will be in contact with you as soon as possible.
Kind Regards,
DSV Management
Kind Regards,
DSV Management