BM
Buhle M

1 reviews | Active since Oct 2018

26 Jan 2021, 16:59

FNB Card delivery still not done WEEKS LATER!

I've been waiting for my credit card for the past three weeks. I did the request on my banking app, and there were no updates on when the card would be delivered. These would only come on the app, with a vague message that the card would be on its way to me, with no reference number or when I can expect to receive the card. After waiting for two weeks I called the courier (DSV) company who was supposed to be delivering my card to find out that they had the incorrect number to contact me to arrange delivery and that the card was being sent back to FNB. I asked them which number they had, and it was an old number which I had removed from my banking profile last year already. DSV then advised that I contact FNB and change the number, and when contacting FNB, they confirmed that my profile was up to date with the correct number and that the fault lay with them. I was told that this had been updated and after calling DSV to give them the correct number I was told the card would be here last week Friday. It is now Tuesday and I've had to go into a branch and have a consultant call the courier who have still been contacting me on a number that doesn't exist. I was given another false promise today that DSV would drop off my card today and that the courier would call me and true to form that hasn't happened. I want to know when my card is coming back and what actionable steps you guys are going to take to make sure that I'm going to get my card tomorrow, and I say tomorrow, because I have been waiting for three weeks for this and I don't think this is an unreasonable request to make. I also will be reporting FNB as well as the courier to the ombudsman because you have all been nothing but unhelpful and infuriating in your bottom level response to assist me.

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Replies (1)
DSV Road
DSV Road's reply26 Jan 2021, 17:08
Official
Good afternoon Buhle

We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.

Kind Regards,
DSV Management