1 reviews | Active since Oct 2017
FNB Card Deliveries
Had the same problem, gave them the delivery address more than a month ago, every Monday they tell me that it will be delivered next Monday, the holding time just for DSV to answer the phone is 7mins, eventually after a week of not getting hold of them they answer and inform me that my card has been delivered to a FNB branch more than a week ago although the agreed delivery address was my home address ??? i recommend FNB to everyone and it’s a pleasure and convenient Banking with them but this is the second courier partner they use that is utterly useless and incapable of delivering a service, I agree that FNB has better standards and should move to a more reliable courier partner.
Good day Eben,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Good day Eben,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Good Day Eben,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Good Day Eben,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management