Fleet card No delivery

DSV driver Lerato Mabe came to my address just to make a uturn as witnessed by my security guard. He did not call me but went on to update that I was unavailable. The most annoying part is dealing with a service consultant that doesn’t know what he is doing because when I called to do a follow up. He said the tracking number doesn’t exist and the delivery was done 13th December 2023, it’s only after I insisted that he transferred my call to someone else who didn’t care to apologise or acknowledge the inconvenience caused and she further states that I can only get the card after 3 working days. This is ridiculous and unacceptable standard of service, there are no TAT for escalation which means I should just wait for whenever they call back if they do even call.