Feeling ****** by DSV

Going forward I would definitely come here before conducting business with a company. Sent goods of R2000+ with DSV, their driver was ******, no one informed me as their client that this had occured, no one has told me why my goods were at the location and on the day that they were ******, instead I am to read a waybill where it states that I will get R250 should something happen, (i never read this before) +, moreover where u sign on the waybill is right under where one completes their details, not anywhere under these terms & conditions. It's even more saddening that they have insurance and have asked me to complete a form and state what I have lost and the amounts... I am in disbelief that there are companies that still act like they are the only ones that exist, I feel ******.....