Faulty Tracking Website

I frequently use DSV prepaid boxes as they are convenient and live close to an Engen where I get them. However the last couple of weeks the tracking website for these packages does not show the journey of parcel. I was told that this due to DSV Mounties now delivering these prepaid boxes and not the normal DSV anymore. The tracking website shows when a package is handed in and when it is collected from the container, but then after that no progress is shown until the package is delivered. This creates the impression that the packages is still at original collection town and has never left. Which is upsetting as my clients constantly asks me on the progress of the boxes as they can't see the progress on the tracking site. Which results in me having to phone the call centre to find out what the progress is on the package. What is the point of a tracking website if it doesn't track the parcel? The reason you give someone a waybill number and tracking website is for them to track their parcel, isn't it? I have spoken to several call centre agents at DSV to report this problem but it seems to fall on deaf ears. This is why I am writing a review here.