Failure to make delivery as scheduled and the driver lying about the reason he did not deliver my package

I had a package scheduled to be delivered today (05/08/2020) between the hours of 10:00 and 12:00. I received a sms from DSV that informed me that the driver is on his way with my delivery so I waited. When waiting till it was close to 16:00 (Almost 4 hours later then the latest I was informed) and haven't seen a driver from DSV yet. I called in to find out what is going on with the delivery and spoke to lady with the name Amanda. She informed me the driver marked the delivery as unsuccessful and the reason was because he could not get a hold of me at my home or when trying to call me. I can confirm that I did not receive any calls from any DSV driver, nor did I have any missed calls. I was asked to provide a secondary contact number for if the driver was unable to get a hold of me. I confirmed with the person I gave up as the secondary contact and no one from DSV had contacted him either.So why was the secondary number not contacted if the driver could not get a hold of as he claims? Is that not his SOP when not getting a hold of the first contact or why did I provide a another persons number as a secondary contact if not to be contacted? I would like answers to why I was not contacted by the driver and why the delivery was marked unsuccessful when he did not even show up because I can provide call logs and CCTV footage that will show that what the driver is claiming is false.

I am also being billed for the whole month of August for my product that was not delivered. Next delivery is scheduled for the 12/08/2020, if the delivery is actually made on that date, which is almost middle of the month. I will be paying a bill for the whole month for a product I will only be having half of that time due to reasons mentioned above