1 reviews | Active since Mar 2015
Failure to deliver on agreed time
I received a call on Friday 27 March 2015 to confirm delivery on Monday 30 March between 2 and 4 pm. Consultant confirmed delivery at address during allocated time.<br> <br> Received an sms the morning to confirm delivery for afternoon. <br> <br> Received no further information or notice of late delivery. The delivery has still not happened and as a very busy travelling professional this is unacceptable. I made special arrangements to stick to one location during that time period.<br> <br> Very very bad service. Very dissatisfied and would like to recommend discontinuation of suppliers using this service to deliver to their customers. There are far more reliable courier companies who would make better use of these opportunities.
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
As discussed telephonically, we have listened to the call recording and realised that there was a misunderstanding with regards to date the parcel will be delivered.
Delivery was arranged for today between 14h00 and 16h00 and the driver is out on delivery with your parcel and will be delivering to you between the agreed times.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards,
UTi Management
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
As discussed telephonically, we have listened to the call recording and realised that there was a misunderstanding with regards to date the parcel will be delivered.
Delivery was arranged for today between 14h00 and 16h00 and the driver is out on delivery with your parcel and will be delivering to you between the agreed times.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards,
UTi Management