Failure to address customer concerns

The responses provided appear to be auto-generated, as concerns are never properly escalated and no one follows up on the issues raised. There is also no communication regarding the outcome of any supposed escalation. I repeatedly requested to speak with management, but was told they were either in meetings or promised a callback that never occurred. The only explanation consistently given is a lack of driver capacity. Overall, this has been an extremely disappointing experience and one of the worst customer service interactions I’ve encountered.