FAILED TO DELLVER ON AGREED DAY AND NOW TAKING ME THROUGH THE SAME PROCESS AGAIN!!!

I just received a call from DSV. I wasn't going to review. I was going to wait cz I don't mind waiting. I am writing specifically here because I hate to do one thing over and over again. Last week I received a call confirming that on Thursday I will receive my delivery and I gave the consultant all the information he was asking, the address and we confirmed it over and over again. They did not deliver my parcel. I don't mind. I can wait, I did not fume. What makes me unsettled is the call I am getting now, the consultant is asking me the same questions. Why? I am asking her , why can't you guys keep the information in your data base? When you check my profile why do you have incorrect information whereas it was just a few days ago when I gave you the correct information? I will not comply at all. You must learn to keep information in your data base and lose it 30 days later instead. On Monday, as the consultant said, I want my parcel on my hands. As I have said before, I don't mind waiting. Monday is the day you will deliver since you failed to deliver on Thursday and there was not even call to say "we apologize we did not manage to make it to your location" some courtesy 🤷🏾♂️. Don't call me. Get it fixed!!! Track who called me last week and ask him where is my information. It was about 4 minutes call. Calls are recorded. Go to that call and listen for the correct information. Don't frustrate me whereas you delayed already