Failed DSV parcel delivery, DSV faulty equipment

Good day to whom it may concern.

Yesterday I was supposed to get the parcel I ordered for Reference code: ************xx (an mtn parcel). The driver arrived after 11:00am and proceeded with the given process he had to follow, when it came to taking my fingerprints {it failed} cause he didn't have a signal and the device was low on battery. He then stated he will contact me in regards to the problem before 15:00 and he never contacted me. I had to contact him, during the phone call he said that someone from DSV will contact me to reschedule my delivery and no one did. With all my frustration I would just like some feedback on this problem and when it can be rescheduled.

Regards Jason Senekal