UX
Unathi X
1 reviews | Active since Mar 2024
14 Mar 2024, 11:51
FAILED DELIVERY AND NO MEANS OF COMMUNICATING (KIMBERLEY)
Upgraded on MTN for a new device early this month, was supposed to receive the parcel on 12 March 2024, when I track it shows failed delivery...when I try to contact DSV they do not answer their phones and MTN refers me to them. No calls or emails of mine are responded to and I will never use this courier service again...EVER!
And I refuse to pay MTN for this month for a device i have not seen or used cause its already half of the month.
VERY FRUSTATED BY YOUR CUSTOMER SERVICE
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DSV Road's replyOfficial
15 Mar 2024, 09:02Good day
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
DSV Road's reply15 Mar 2024, 09:02
Official
Good day
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management