Failed delivery

I am nothing short of disappointed by DSV's service. I ordered a parcel from MTN, DSV is handling the delivery. They came to deliver on the 5th Nov as arranged, bringing along a disfunctional biometrics machine. After numerous attempts to get my fingerprints, the driver took back my parcel with him. Ever since I have been trying to call to arrange for a manual delivery but I was transferred from one unhelpful department to the next. Delivery is rescheduled for tomorrow, hopefully I get to have my parcel. Am so disappointed.