Extremely Poor Service from MTN & DSV – No Delivery, No Accountability

I app**** for an MTN phone contract on the 9th of May and was approved. I was told the device would be delivered on the 14th. That day came and nothing arrived.

I contacted the DSV driver, who told me the order had been canceled by MTN. Later, I was told the delivery would happen on Friday the 16th and yet again, no delivery, no update, no confirmation beforehand.

Since then, it’s been a constant back-and-forth between MTN and DSV with no accountability from either side. Each blames the other, while I’ve been left in the dark. This level of service is unprofessional, frustrating, and frankly unacceptable.

I’ve had to rearrange my time waiting for a non-existent delivery. This experience has been a complete waste of time, and if I could give zero stars, I would.

Please advise immediately on the status of my device. I still want the product I was approved for.