CP
Chanteleze P
1 reviews | Active since Feb 2021
08 May 2023, 10:52
EXTREMELY POOR SERVICE
My parcel had to be delivered on the 8th of May between 8 and 10. I phoned DSV to do a tracking as they haven't delivered my parcel yet. I recently upgraded my MTN contract as I need quite a lot of data as I work from home from time to time, and I required the new sim & router to be delivered so that I could actually start working. The driver called me after I spoke to the call center and said that he's kind of far away but he'll do his best to be here soon. Total BS.
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DSV Road's replyOfficial
08 May 2023, 11:06Good day Chanteleze We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply08 May 2023, 11:06
Official
Good day Chanteleze We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management