Extremely poor service

Extremely poor service. After 3 days(excluding a weekend which would make it 5 days) from pickup in Jhb the online tracking status still only shows activity relayed to day 1. After 3 phone calls and 45 minutes on the phone either waiting for a call centre operator to answer, or waiting while being put on hold by the call centre, no-one can tell me where my parcel is or when it will be delivered. Am just told to wait a "few days" as package will probably be delivered by the end of the week. Will never recommend the use of this company.