Extremely poor delivery service and rigid rules

Extremely poor service My MTN package was entrusted to DSV to deliver to me at my home, however, the delivery could NOT be completed because my biometrics did not match. On the day of delivery I provided copies of proof address and my ID card, however, in addition to the copies and a scan of my ID card, the DSV fellow had to do a biometric scan my thumb prints using his device and because ONLY my left thumb print did not match, so he could not complete the delivery 😡 As a result, the item had to be returned to the DSV warehouse and my MTN order had to be cancelled - what a waste of everyone's resources - this is beyond ludicrous and DSV has to explain why these stringent rules are being enforced.