Extremely Disappointing Experience with DSV

I am very disappointed with the service I received from DSV. My delivery was initially scheduled for last week, but I was told they couldn’t deliver to my location and that it would instead be delivered today.

When the driver finally arrived today, their scanning machine wasn’t working, so they had to take my package back — promising to return on Thursday. I was told the delivery would happen between 1 PM and 3 PM, but the driver only arrived at 6 PM, causing further delays and inconvenience.

To make matters worse, I’ve already paid for the contract linked to this delivery, and I’m losing time and money on something I can’t even use yet due to DSV’s poor handling.

This entire experience has been frustrating and unprofessional. I expected better from a logistics company. I hope DSV improves their communication, punctuality, and equipment reliability going forward.