Extremely bad service

I lost my bank card two weeks ago and I went to FNB cradlestone to apply for a new card.They upgraded me to a new card and promised that the card will be delivered in 2 to 3 working days.i got a call from dsv to arrange a delivery for a new card.But to my surprise a got a message that’s says I missed my appointment,whereas I am always at the address.i rescheduled a delivery for the following day,again a got the same sms the following day.i went to the branch and laid a complaint…they did the same thing again which is to reschedule a delivery,now I just got an sms again that says I missed my delivery.i mean I am here each an everyday..,the dsv courier never delivered my card.That made me spend Christmast without any cent or a bank card that I have been waiting for for full two week.The service for dsv couriers is pathetic aswell as FNB cradlestone.I wouldn’t advise anyone to use their services.😡