Empty Locker...No package

I ordered online from Makro, purchased item could be delivered to a DSV locker so i requested it to be delivered to the locker. Got an SMS, locker number and a pin. Went to the DSV locker opened and there was nothing. I called the number on the locker for assistance which was a DSV line. I was told that if the item is too big they leave it with the store manager ..so why did i get a pin to an empty locker? I went inside manager said nothing was dropped with him... back to the DSV number was told the driver did not drop the package because it was too big... now i received and sms saying i have collected my parcel yet i have no parcel....

Now between Makro and DSV, they are serving each other the short end of the stick at my expense... how does makro say that the package is eligible for locker drop off when it does not fit into the dimensions of the lockers ...why does DSV commit to delivering something that they know they can not deliver... does Makro not know the dimensions of their products or does DSV not know the dimensions of their lockers...

What ever it is, i am not happy... i drove all the way to the locker for nothing. No package just and sms saying i collected!

Please sort it out