FF
Francois F

1 reviews | Active since Nov 2024

23 Nov 2024, 12:11

During this week DSV phoned me to arrange shipping of my parcel,wich they then said that it will be deliverd today 23rd of Nov 2024,During the day i recieved zero feedback,where i then had to call them just to hear that my parcel wont come today because t

During this week DSV phoned me to arrange shipping of my parcel,wich they then said that it will be deliverd today 23rd of Nov 2024,During the day i recieved zero feedback,where i then had to call them just to hear that my parcel wont come today because the witbank DSV branch does not deliever on saturdays.Very Poor customet service,and knowledge of their own company if they cant even book delivery on the correct days of the week.

0
Replies (1)
DSV Road
DSV Road's reply25 Nov 2024, 09:05
Official
 
Good day , 
 
We sincerely apologize for the level of service that you have received and for the inconvenience caused. 
We have sent your complaint to the relevant team for investigation. 
 
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. 
 
Kind Regards, 
DSV Management