EC
Enrico C

1 reviews | Active since Aug 2021

17 Aug 2023, 20:02

Dsv you failed me today.

Dsv driver called me today to say that he has my delivery and his at the address I chose. His at 64 White road diep river. I said there's no 64 White road diep river in cape Town. I'm at 64 White road Retreat as it states on Google maps or any other map. He said that the address is wrong so he will not be able to make my delivery to because that is not his area. He said someone else will deliver. I said but you have my phone in your possession, surely you can deliver as I'm literally less than 20 kilometers away. He said his going to Constantia now then his going to Hout Bay. I asked so you going to drive all day with my phone then take it back to the Wharehouse? He said unfortunately yes.

So dsv sends me this message as if it's my fault.:

Dear Client, DSV apologises for missing your appointment, a new appointment will be scheduled for your delivery. Alternatively please contact us on ***.

Chance's are I'm not even going to get my phone tomorrow. Absolutely ridiculous.

0
Replies (2)
DSV Road
DSV Road's reply18 Aug 2023, 11:25
Official
  Good day   We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.  They will be contacting you shortly to resolve your delivery query or attend to your query requirements.  Kind Regards, DSV Management  
EC
Enrico C's update18 Aug 2023, 14:20
Reviewer Update
After receiving a call I still will not receive my phone today. So well done Dsv. I'm working till 18:00 if you guy's actually want to go the extra mile.