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Deon d.von.well
1 reviews | Active since Feb 2022
19 May 2022, 12:50
DSV - you cannot complain about the delivery, because there is no delivery!
I did an online MTN upgrade almost three weeks ago and is still waiting for my phone. Actually, I should also post this under MTN bad service. On 18 May 2022, the driver of DSV wanted to deliver my phone. He sent an OTP to my cellphone twice, but it was not received by me. The driver told me that it happens often and he has to return on a daily basis a lot of devices undelivered because the OTPs do not go through to the person who should receive the parcel. I am still waiting to hear from DSV what they are doing about their inability to deliver my device of which I am the rightful owner. If I went to the shop I would have had my upgrade phone three weeks ago!
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Replies (3)0
Replies (3)
DSV Road's replyOfficial
19 May 2022, 13:50Good day Deon D ,
Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Management
DSV Road's reply19 May 2022, 13:50
Official
Good day Deon D ,
Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Management
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Deon d.von.well's updateReviewer Update
24 May 2022, 06:42Good day,
Since your phone call to acknowledge my complaint and your response on this site, I have not heard from you. I am still waiting for my delivery.
Since your phone call to acknowledge my complaint and your response on this site, I have not heard from you. I am still waiting for my delivery.
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Deon d.von.well's update24 May 2022, 06:42
Reviewer Update
Good day,
Since your phone call to acknowledge my complaint and your response on this site, I have not heard from you. I am still waiting for my delivery.
Since your phone call to acknowledge my complaint and your response on this site, I have not heard from you. I am still waiting for my delivery.
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Deon d.von.well's updateReviewer Update
27 May 2022, 10:32This was resolved on 26 May 2022 - I have received my MTN device, for which I did the upgrade online a month ago. Lesson learned - I would rather go to a MTN shop for an upgrade than to do it online!!!
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Deon d.von.well's update27 May 2022, 10:32
Reviewer Update
This was resolved on 26 May 2022 - I have received my MTN device, for which I did the upgrade online a month ago. Lesson learned - I would rather go to a MTN shop for an upgrade than to do it online!!!