DSV Worst company to deal with

Worst company to deal with, My dad sent a parcel to me on Monday 23 Dec suppose to be overnight delivery , have phoned and wasted so much time and money and still nothing......... !st they tell me they have a huge back log with it being the festive period , then the truth comes out that they have just decided to close some of the routes they do deliveries too, its been escalated to every department manager , which I get no feedback ,im promised everyday feedback and that I will get it the next day and everyday I have to call for it to be escalated and promised someone will get back to me, I guess my only option is to open a case of theft I mean this is a private company that you pay for a service that refuses to help, please anyone that reads this do not use this company they will waste your time and don't care about actually doing their job .