1 reviews | Active since Feb 2013
DSV wasting my time
Absolutely the WORST courier company I have had to deal with EVER.
I expected a delivery and phoned DSV Durban to make a delivery appointment. I was told to expect my delivery between 08:00 and 10:00 on Thursday 28 June. At 11:00 I phoned DSV to enquire about my delivery as I had other commitments later during the day. I was told the agency and driver would be contacted as a matter of urgency and the will phone me. An hour later and I have still not heard anything from them.
Why make an appointment with me and then not keep to the agreed time, or at least phone me and let me know whats going on. You are wasting my time!
Good day,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
You will be receiving a call shortly.
Kind Regards,
DSV Management
Good day,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
You will be receiving a call shortly.
Kind Regards,
DSV Management
Good Day,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in the delivery of your parcel.
We value your feedback in terms of your experience, as this assists us in improving our service delivery to our clients.
Your parcel has since been delivered as arranged.
Regards
DSV Management
Good Day,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in the delivery of your parcel.
We value your feedback in terms of your experience, as this assists us in improving our service delivery to our clients.
Your parcel has since been delivered as arranged.
Regards
DSV Management