DSV useless service

My parcel was sent 8 days ago. It loaded on the delivery vehicle two days ago at 7 in the morning. Nobody answers the phone. After being on hold for more than an hour collectively I only got through twice. The polokwane branch phone is busy half the time and the other time nobody answers. I requested on the online form that someone phones me but more than a day later I just got an email saying that it was loaded in the delivery vehicle on Monday morning. I rep**** and asked why it wasn't delivered if it was already out for delivery. Nobody answered my email.

The company that sent the parcel followed up and was told that it should be delivered today. It wasn't. They also informed the company that they do not know why it wasn't delivered 2 days ago.

Pathetic service and even worse customer service.