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Sibusiso T

1 reviews | Active since Mar 2018

29 Mar 2018, 09:31

DSV USELESS SERVICE

I complained yesterday on this platform regarding how my cellphone that I ordered through MTN is still with DSV.

It's been in your offices since Monday. Yesterday a lady from DSV contacted me and told me to confirm my guardians DOB as she is the account holder of the phone. I told her that I wasn't with my guardian + she has difficulty hearing. The lady from DSV then said I could confirm the details on her behalf as they'd like to deliver the phone. I couldn't as I wasn't too sure of her DOB.

Today (This morning) I contacted DSV and told them that I can confirm her details as It's taken 2 weeks between MTN and DSV to just bring my DAMN PHONE! The lady I spoke to today then says she can't speak to me as she'd like to speak to my guardian. Secondly she said I must phone when I'm with my guardian, till then my phone will remain with DSV.

HOW CAN ONE LADY SAY THAT I CAN CONFIRM DETAILS ON BEHALF OF MY GUARDIAN, THEN TODAY I GET TOLD I CANT.

IM PAYING FOR A PHONE THAT'S SITTING IN YOUR OFFICES. IF I DONT RECIEVE MY PHONE TODAY I'D LIKE TO ESCALATE THIS ISSUE TO HIGHEST MANAGEMENT.

YOU MIGHT AS WELL KEEP MY PHONE BECAUSE YOUR SERVICE IS SHOCKING AND THE WORST SERVICE IVE EVER COME ACROSS.

DSV IS SHOCKING!!!!!

REF NUMBER: ********** 4* **********

0
Replies (3)
DSV Road
DSV Road's reply29 Mar 2018, 09:50
Official

Good day,

Please note we're currently trying to investigate why this matter has not being resolved already.

We will contact you as soon as possible to have this resolved.

Kind regards,

DSV Management

ST
Sibusiso T's update29 Mar 2018, 10:30
Reviewer Update
PLEASE DO SO! I MAINTAIN THAT IF MY PHONE ISN'T DELIVERED TODAY THEN I'LL JUST HAVE TO CANCEL BECAUASE I REFUSE TO BE A VICTIM OF SUCH SERVICE AND OPENLY BE TOLD THAT MY PHONE WILL SIT AT DSV TILL YOU GUYS GET YOUR IDEA OF "SATISFACTORY" INFORMATION! IF YOU CANT DELIVER MY PHONE TODAY THEN IM NOT GOING TO PROCEED WITH THIS PLEADING ANY FURTHER AND I'LL TAKE IT UP WITH HIGHEST MANAGEMENT. ENOUGH SAID!
ST
Sibusiso T's update29 Mar 2018, 12:13
Reviewer Update
Hi DSV, Not sure if I should be thankful or just as appalled as I was when dealing with you. You notified me on Monday 26th March 2018 (08:05AM) that you've recieved my package. After waiting for so long to recieve any further developments. You call today to tell me that my phone will be delivered on April the 6th. So all in all between you and MTN it's now taken 3 weeks to get a phone. That's if you even deliver it! Unreliable, Unsatisfactory and Unpleasant is what you are!