TM
Thabo M
1 reviews | Active since Aug 2023
11 Aug 2023, 12:43
Dsv unreliable
DSV Biometric machine is useless. I was supposed to receive my phone today (11/08/23) the machine could not confirm my thumb print. The delivery guy left with the phone. I'm so disappointed. I feel like cancelling the contract. I have been waiting for three weeks already.
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Replies (2)
DSV Road's replyOfficial
11 Aug 2023, 13:39Good day Thabo M,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
DSV Road's reply11 Aug 2023, 13:39
Official
Good day Thabo M,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
TM
Thabo M's updateReviewer Update
16 Aug 2023, 13:38I haven't received my phone, even after my complaint. You can tell MTN to keep their phone, I'm done. You don't even deserve this one-star rating. What a horror show from DSV and MTN.
TM
Thabo M's update16 Aug 2023, 13:38
Reviewer Update
I haven't received my phone, even after my complaint. You can tell MTN to keep their phone, I'm done. You don't even deserve this one-star rating. What a horror show from DSV and MTN.