DSV unable to complete last mile delivery

Delivery of package from Cape Town to Rustenburg that arrived at their partner distribution center in Rustenburg on Tuesday 20 March at 5:00am, was sent for delivery at 10am Tuesday, returned failed delivery because the driver ran out of time. I contacted DSV on Thursday morning to confirm the reason for the delivery failure and to confirm delivery address and my contact details. The parcel again went out on Thursday, 22 March at 11am and returned failed delivery again. I have dealt with many couriers in recent times and this is by far the most ridiculous service. I can lodge a complaint online, that isn't an option, I also can't speak directly to the Rustenburg distribution center. At this stage the only way I can assure I get the package is to drive to the distribution center and collect myself once I make contact with someone who can get me in contact with them - insanity.