DSV THE WORST COURIER COMPANY BY FAR, COURIER DRIVERS *****

I have ordered a cellphone package through Mondo. Mondo uses DSV for the courier service. DSV contacted me to arrange delivery for today, 25/07/2019 between 09h00 - 13h00, of which I accepted. I cleared my appointments up to 13h00. I contacted DSV around 14h00 enquiring where my package is, being transferred from department to department ***/***) and then via Head Office Jhb on ***, after around 4 to 5 calls to HO, I managed to receive a call back from the Cape Town branch, stating "the courier were at my place of work earlier the morning but I was not there, the lady at reception told him/her that I'm only back after 14h00". What a straight out LIE, I never left my office for the whole day, the lady at reception including the security are aware of my package being delivered today. The service of DSV is UNACCEPTABLE. The lady called my from CAPE TOWN branch to reschedule for the next day, I told her that it wont be possible as all of my appointments has been moved to the following day. She told me the courier is currently in Canal Walk and is unable to turn around. What a LIE, so other clients packages is more important then mine. She told me that he has proof that he/she contacted me but I never received a call from him/her as I was all day in Office, the lady at the branch said he has proof on his call history, why don't she check his tracker to see if he/she were at my workplace. The promised that the driver will call me back but to date nothing, not from her(cape town branch) nor the driver. ALL *********** staff of DSV Cape Town. I'm still without a cellphone and no one can give me a direct line for DSV, I need to stay for 20 - 30 mins waiting for an agent to assist me of which I just get transferred to another one. They cannot blame my contact number as I have given it to them on numerous occasions, over the phone and via email. DSV the Worst