DSV the worst company and Brand ethic

I wish I could actually give a negative score because that's what you deserve. I have been waiting for a cell phone to be delivered to me since Monday from MTN. All correct documentation has been filled in and processed for a third party collection yet you still deny my package that i am paying for.

My mom is scared of Covid-19 which is understandable due to her age and would like me to pick up her package. This was organised with MTN and all your relevant paper work that you required has been filled in yet you deny ever receiving it. So then how do you have my number, my home address and all my details. Very strange.

You send message and messages to me to organise the collection of my package. when i do you tell me i cant have it. I call mtn and they say they have sent all correct documentation. And are fighting on their side with you about the paper work.

When i request your call operators names they tell me they are not comfortable giving me their names. Yet how can i follow up then? I ask to speak to supervisors and after explaining the situation i get hung up on. Your staff are rude to me on the phone. You claim i asked for a call back 6 days later which i never as if you are delaying for some reason. You claim to have called me in the mornings yet there is no call history of this on my phone.

Quiet frankly this is unsatisfactory behavior. i have never been treated like this by any brand or company in my life and I think you would be a litytle more professional.

I will be following this up on all social media and any other means i have to myself. to let anyone know how bad your service is.

If you have lost my package or damaged it rather just say so then delay the process of me receiving.

And pleas don't respond to this message with the generic "this problem will be escalated and you will be contact shortly..." because its bull ****........

DSV not good enough..........