CH
Clayton H

1 reviews | Active since Jul 2011

03 Oct 2018, 19:27

DSV terribel compared to competition.

DSV failed to deliver on Monday despite sms me and telling me that delivery would take place. Tuesday the driver left the parcel at the depot however call cente promised to call me back and arrange delivery. Call centre never called me back. Today, Wednesday recieved sms saying that delivery would take place today . At 4pm i called to find out what ia happening and after holding for 10 min was assured that delivery would happen today. It is now 7pm and still no delivery. DSV ia a joke a courier service when compared to the likes of UPS , Globeflight and Courier Guy. Their service is pathetic. Delivery times are terrible, false promises abound.

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Replies (1)
DSV Road
DSV Road's reply04 Oct 2018, 14:55
Official

Good day Clayton,

Please accept our apologies for the inconvenience caused. We have escalated to the relevant executive team to contact you and assist you soonest.

Kind regards,

DSV Management